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Real Humans.
Real Replies.

Questions about a review, a club, a highlight reel order, or a partnership? Send us a message and a real person on our team will get back to you — usually within a few hours during business days.

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How to Reach Us

Pick the Channel That Fits

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General Inquiries
Email Us

Questions, feedback, review disputes, or anything you'd rather put in writing. We read every single message.

hello@socceriqlab.org →
Reply within 24 hours
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Highlight Reels
Order Support

Already placed a reel order? Questions on revisions, delivery timing, or formats. Direct line to our editing team.

reels@socceriqlab.org →
Reply within 12 hours
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For Clubs & Partners
Partnerships

Club director, league rep, or want to talk about a partnership? We don't do paid placements — but happy to chat.

partners@socceriqlab.org →
Reply within 48 hours
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Use the form for anything — a question about a club, a review that seems off, a suggestion for the platform, or just to say hi. We actually read what you send.

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Quickest replies via email

This form drops straight into our inbox. Faster than DMs, faster than the website chat.

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Review issues? Be specific

Mention the club name and the review date. Helps us investigate without back-and-forth.

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Before You Write

Quick Answers to Common Questions

How long until I get a reply?
Within 24 hours on business days. Highlight reel order questions are usually answered within 12 hours. Weekends and holidays may take a bit longer, but we always get back to every message.
Can I get a review removed?
Only if it violates our Review Guidelines — false claims, personal attacks, or content from someone who never actually had a relationship with the club. Honest negative reviews stay up, even if the club doesn't like them. That's the whole point.
My club isn't listed. How do I add it?
Use the Suggest a Club form on the Clubs page, or send us details via this contact form. We verify and publish new clubs within 5 business days. Free, always.
Do you do paid rankings or sponsored content?
No. Never have. Never will. Clubs cannot pay to appear higher, remove reviews, or hide tags. Our only revenue is from the highlight reel service, and that's intentionally separate from the review platform.
How does highlight reel revision work?
Recruiting package includes 2 revisions, Elite includes unlimited revisions for 30 days. Just reply to the delivery email with timestamps and what you want changed. Most revisions are turned around within 48 hours.
Is my data shared with clubs?
No. Your name and email are never shared with the clubs you review. Verified reviewer status is shown publicly, but identifying info stays private. Read our full Privacy Policy for details.
I'm a college coach. Can I get access?
All player profiles are publicly viewable — no login needed for coaches. If you'd like to be added to our Recruiting Mailing List for new prospects in your region, email partners@socceriqlab.org with your school and division.
Can I write for the blog?
Yes — we publish guest pieces from parents, coaches, and former players on topics like club selection, recruiting prep, and youth development. Pitch ideas to hello@socceriqlab.org with the subject "Blog Pitch."
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Where We Are

HQ & Hours

Atlanta-Based.
Soccer-Obsessed.

We're a small team of soccer parents, former players, and editors based in Atlanta. We work mostly remote but you can mail us things if you really want to.

Mailing Address
Soccer IQ LabPO Box 4821 · Atlanta, GA 30302
Email
hello@socceriqlab.orgFastest way to reach us
Phone
(404) 555-0142Voicemail only — please email instead
Coverage Area
Georgia & Southeast USExpanding nationally throughout 2026
Reply Hours
// All times Eastern (US)
Monday9:00 AM – 7:00 PM
Tuesday9:00 AM – 7:00 PM
Wednesday9:00 AM – 7:00 PM
Thursday9:00 AM – 7:00 PM
Friday9:00 AM – 5:00 PM
SaturdayLimited (urgent only)
SundayClosed
Messages outside business hours are queued and answered first thing the next business morning. For highlight reel emergencies (delivery date issues), mark the subject "URGENT" — we'll see it sooner.